COVID-19 UPDATE: JOHN SMEDLEY REMAIN OPEN AND APPRECIATIVE FOR YOUR BUSINESS, CONTINUE TO SHOP ONLINE AS USUAL
Throughout this difficult time, we want to re-assure customers that our e-commerce and warehouse teams remain at your service for all web orders. We appreciate your continued support for our brand, and look forward to continuing to supply you with the world’s finest knitwear. If you need any help with your order please contact our team on [email protected] as usual.
PLEASE NOTE – Our physical stores within London remain closed at this time.
Please be aware that if a shipment is either rerouted or subject to a delay due to the coronavirus outbreak, DHL will work with both ourselves and our customers to determine the best course of action for any affected shipment.
For further DHL information please click Here
Please note: Due to a high volume of orders and the festive holidays please allow a little longer than our usual lead times for deliveries. Our distribution centre does not dispatch orders on Saturday, Sunday, or Bank Holidays.
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Please note that for security reasons, all our deliveries are tracked and require a signature at point of delivery. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact customer care team at [email protected] or by telephoning +44 (0)800 652 3489.
We offer a simple delivery rates table. Our prices cover worldwide delivery, so no matter where you are sending, the delivery charges are as follows:
For orders over £200.00 the delivery is FREE
£5.00 UK shipping for all orders up to £200.00
£15.00 EU shipping for all orders up to £200.00
£20.00 ROW shipping for all orders up to £200.00
All our UK deliveries are shipped via DHL, using their Express Pre-12 Noon Service. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next working day delivery from time of despatch. We aim to deliver your goods within 5 working days from the time of your payment.
All our Non-UK deliveries are shipped via DHL using their Express Worldwide service. For International orders, delivery times will vary accordingly by destination. We aim to deliver goods within 9 working days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.
You are able to track your delivery by using the tracking number supplied on your order confirmation by visiting the DHL website at www.dhl.co.uk/en/express/tracking
In any event, if we cannot fulfil your order within 21 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.