DELIVERY
Please note: We are currently unable to ship to a range of countries, including Bulgaria, China, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hong Kong, Hungary, Japan, Korea, Latvia, Lithuania, Luxembourg, Macau, Malta, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Taiwan and Thailand.
Our distribution centre does not dispatch orders on Saturdays, Sundays, or Bank Holidays.
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Please note that for security reasons, all our deliveries are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, you will be left with instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact the customer care team at theoutlet@johnsmedley.com or by telephoning +44 (0)800 652 3489.
DELIVERY CHARGES
UK: £5 / Free on orders over £200
Non-UK: £20
DELIVERY INFORMATION
UK orders are shipped via DPD Next Working Day. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next working day delivery from time of despatch. We aim to deliver your goods within 5 working days from the time of your payment.
Non-UK orders are shipped via DHL using their Express Worldwide service. For non-UK orders, delivery times will vary accordingly by destination. We aim to deliver goods within 9 working days following despatch, although customers should allow up to 14 working days for goods to arrive after despatch from John Smedley. John Smedley asks non-UK customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.
Orders can be tracked using the tracking number provided on your order confirmation.
UK Orders: https://track.dpd.co.uk/
International Orders: www.dhl.co.uk/en/express/tracking
In any event, if we cannot fulfil your order within 21 days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.
Please note: European orders can only be despatched to France, Germany, Italy, and Sweden
Our distribution centre does not despatch orders on Saturdays, Sundays, or Bank Holidays.
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Please note that for security reasons, all deliveries are tracked and require a signature at the point of delivery. If you are unable to accept the delivery, you will be left with instructions on how to retrieve your parcel. If you have any problems with your delivery, please contact the customer care team at theoutlet@johnsmedley.com or by telephoning +44 (0)800 652 3489.